Contact Us
Veterinary Medicines Directorate
Woodham Lane
New Haw
Surrey
KT15 3LS
Telephone:
- For enquiries on importing Veterinary Medicines - 01932 338442
- For enquiries on the Veterinary Medicines Regulations - 01932 338320
- For all other enquiries - 01932 336911
Fax:
01932 336618
Email:
postmaster@vmd.defra.gsi.gov.uk
Nearest train stations are Byfleet & New Haw or West Byfleet.
If you have a complaint about our service or the way in which we operate, we prefer that you write or email us. You can also tell us by telephone or in person, but we will make a written record of your complaint and ask you to confirm this is accurate.
In the first instance, your complaint should be made to the member of staff with whom you have been dealing. If you do not know who they are or do not want to complain to them please email postmaster@vmd.defra.gsi.gov.uk , or call us on 01932-336911 or by fax on 01932 336618.
We will investigate your complaint fully and make every effort to resolve it within 15 working days. If this is not possible we will send you a letter explaining why and letting you know when to expect a full response.
Complaints about assessments:
If your complaint is about the way in which an assessment relating to a marketing authorisation has been handled please contact the Authorisations Director (by email at j.atkinson@vmd.defra.gsi.gov.uk ) setting out the details of your complaint.
Other complaints:
If your complaint is about another aspect of our service, for example how your business has been handled, how you have been treated, or the accuracy of the information you have received from us, you can contact the Operations Director (by email at p.green@vmd.defra.gsi.gov.uk ) setting out the details of your complaint.
